The Competency Group
Victoria, BC, Canada

Competency Assessment Case Studies

Our professional team has completed competency assessments for diverse industries, with successful outcomes.

Here are two examples:

Healthcare Sector

Our competency assessment and recommendations to bridge skills gaps of New Brunswick ambulance attendants have improved the quality of pre-hospital service in the province. The project has also ensured that the level of clinical services is at par with Canada’s national standards. .

The Challenge

Ambulance services comprise a critical element of New Brunswick’s health system renewal program. In this regard, the provincial government sought to enhance the skill levels of Ambulance Attendants. The key components of ambulance services targeted for upgrading were established response times, advanced life support, and national educational standards. New Brunswick’s Department of Health and Wellness contracted The Competency Group to conduct a prior learning assessment and skill diagnostic of Ambulance Attendants, and to provide appropriate recommendations.

The Solution

The Competency Group developed and implemented a Competency Profile Tool built on National Occupational Standards for the paramedic profession as the basis for the prior learning assessment.  Individual competency profiles were completed for practicing Ambulance Attendants.  Synthesis and analysis of the competency assessment results revealed the gaps between current performance levels and the national standard level of competencies for Primary Care Paramedics (PCPs). These findings identified the level of training required to upgrade the existing competency profiles to PCP level. The Competency Group also proposed solutions on how the province of New Brunswick should provide education to address the skills gaps. Recommendations included the course modules to address specific competencies, the methods of instruction, and transition process options for the bridging program to advance practitioners from the current certification to qualified PCPs.

The Outcome

The Competency Group’s competency assessment and recommendations to bridge skills gaps enabled New Brunswick’s health department to make informed decisions and ensure that:

  • The level of clinical services delivered by Ambulance Attendants is at par with the national standards.
  • The improved quality of pre-hospital care offered to residents of the province meets the performance criteria for all key components of ambulance services.

Mining Industry

We created competency assessments for Underground Miner, Surface Miner, Minerals Processing Operator, and Diamond Driller, using their respective national occupational standards as a basis. The competency assessments included a self-assessment guide and a checklist for demonstrating competency.

The Challenge

The Mining Industry Human Resources Council (MiHR) collaborates with stakeholders and communities of interest to develop and implement solutions that respond to the industry’s labour force challenges. Major human resource issues involve recruitment, training, and standardization of skills for critical occupations in mining. To address these key issues, MiHR has undertaken the Canadian Mining Credentials Program comprising several initiatives: management and maintenance of National Occupational Standards; establishment of the Canadian Mining Industry Certification Program; and Mining Industry Training and Accreditation Program.

The Solution

One of The Competency Group’s projects for the MiHR involved creating competency assessments for Underground Miner, Surface Miner, Minerals Processing Operator and Diamond Driller. Using the national occupational standards as a basis, we developed competency assessment forms for each of these four types of miners. The competency assessments were converted into a Skills Passport format for each occupation, which included a self-assessment guide and a checklist for demonstrating competency.





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