The Competency Group
Victoria, BC, Canada


Organizations that need flexible ways to meet their human resource needs may want to consider cross-training employees. Cross-training involves teaching employees the skills required to perform job functions beyond their current job roles.

The benefits of cross-training for organizations may include:

  • Accomplishing more work with fewer employees
  • Greater workforce scheduling flexibility
  • Assurance that critical organizational skills are in place
  • Increased productivity
  • Reduced turnover

The benefits of cross-training for employees may include:

  • Greater job satisfaction
  • Improved morale
  • Career growth opportunities

Cross-training analysis begins with developing competency maps of the jobs to be considered for cross-training. This is followed by identifying skills for cross-training, and developing a competency-based training plan.



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